The Nigerian National Petroleum Company Limited (NNPC Ltd) has said that it did not obligate Nigerians to buy lubricants or engine oil as a prerequisite for purchasing or being dispensed fuel.
It also said that it did not direct any of its fuel pump attendants to demand from fuel users to buy lubricants or engine oil as a condition of being allowed to buy fuel.
These were contained in a statement on Sunday by the Chief Corporate Communications Officer, NNPC Ltd, Olufemi Soneye.
He said the attention of NNPC Retail Limited had been drawn to a recent video clip making rounds on social media (X to be precise) concerning a fuel pump attendant in one of NNPC filling stations.
He stated that in the said video, customers were coerced to purchase lubricants or engine oil as a prerequisite for purchasing or dispensing fuel, adding that still in the video, the attendant alleged that this was a directive from NNPC Retail Management.
Soneye said: “NNPC Retail wishes to state unequivocally that the allegation is entirely false and does not represent the company’s Customer Service Charter. At all NNPC Retail filling stations, customers are not obligated to purchase lubricants or engine oil or other products as a precursor to buying Premium Motor Spirit (petrol).”
The Managing Director of NNPC Retail Ltd, Mr Huub Stokman said: “We are dedicated to providing clear, transparent and quality service to all our customers, guaranteeing that their needs are met without any recourse to unnecessary and unscrupulous conditionalities.”
Soneye advised the public to disregard the information in its entirety and report any such occurrences to the appropriate authority.
He added that in the meantime, NNPC Retail Limited has launched an investigation into the unfortunate incident and assures that appropriate disciplinary action would be taken against the culprit (s).
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